Returns, Refunds and Cancellations
TRA Policy All sales are final.
Except where required by law or expressly authorized in writing by
Tar River Arms, we do not accept returns, exchanges, cancellations,
or refund requests.
This policy includes, without limitation:
- Firearms
- Used firearms
- Ammunition
- Magazines
- Optics and electronic sights
- Night-vision and illumination equipment
- Accessories and components
- Special-order products
- NFA-regulated items
- Installed, altered, fired, or used products
- Clearance, closeout, and as-is products
Customers should carefully review all product details, quantities,
compatibility requirements, shipping information, and FFL
selections before completing checkout.
Cancellation Requests
An order cannot be canceled after shipment. Requests made before
shipment are not guaranteed and must be reviewed by Tar River Arms.
When Tar River Arms approves an exception to the all-sales-final
policy, the company may impose reasonable restocking, processing,
shipping, payment-processing, or administrative charges. Any
applicable terms will be communicated before the exception is
completed.
A discretionary exception made for one customer or transaction
does not modify this policy or create an obligation to provide the
same exception in another situation.
Defective or Incorrect Products
Customers must contact Tar River Arms first if they believe an item
is defective, damaged, incomplete, or incorrect. Do not ship or
return any product without prior authorization.
Depending on the product and circumstances, Tar River Arms may
assist with inspection, manufacturer warranty support, carrier
claims, replacement options, or another appropriate resolution.